In our August Newsletter, we asked you to participate in a survey to capture feedback on how you are using your Eargo devices in your daily life. Here are some of the insights you shared:
Many are using your Eargo devices daily and for several hours at a time.
Our devices are designed to be discreet and comfortable, helping you to hear life to its fullest. We are delighted that you are getting the most from your devices.
When you need assistance, you give us a call.
We recently extended our Support Hours to include Saturday hours so that we are available when you need us. You can now reach out to Support Monday through Friday 9 am - 9 pm EST and Saturday 9 am - 6 pm EST.
You are familiar with and use My Account to access account information and educational resources.
It was good to know that as a customer, you are aware of all resources available, including My Account, when you need assistance or have a question. As a reminder, self-service via My Account includes: access to your invoice, finding shipping status, and creating a ticket for Support. Service when you want it, available 24/7 via My Account.
We have also used your feedback to help direct what we do next. Here are a few items on the top of our To-Do List:
We appreciate our repeat customers who respond to our new products and encourage us to regularly create a better version of our Eargo devices.
We understand that getting assistance when you need it, through the channels you prefer, is important. In addition to expanding our Support Hours, we are also exploring our Live Chat capabilities and hope to offer real-time chat support in 2023.
It is clear that you trust us with your hearing wellness, and we don’t take that for granted. We will remain your source on how to hear life to the fullest by sharing industry best practices with you through Eargo.com and this Newsletter.
Many thanks to everyone who participated, we appreciate you!