Once your Eargo device arrives at your door, it’s time to schedule your welcome call with one of our hearing professionals. This call is a vital part of your hearing journey and will help you get the most out of your Eargos. Bonus: You can take the call from the comfort of your own home—even if you’re in your pajamas.
Your hearing professional will answer all of your questions and go over everything below and more.
Because there’s nothing we love more than hearing from Eargo users—especially when they’re raving about our support team.
"It was like talking to an old friend who you turn to for help because you know he's the most knowledgeable in resolving your problem."
—ELSIE F.
“One of the things that really impressed me was the fact that Gerald also wears Eargos, and so he was able to give me a lot of helpful hints from his own personal experience. Gerald has been very professional, knowledgeable and extremely helpful, which seems to be typical for all the Eargo team based on my experience.”
—KATHY H.
“Working with Shelby has been a delight. She’s helped from problem-solving to creating sound profiles for my [Eargos]. It’s been a terrific experience all around.”
—JOE S.
"Thank you, Eargo. You now have a customer for life. The Eargo staff is wonderful, friendly, helpful, and ready to answer any and all questions."
—BARBARA A.
"Kathleen was able to adjust my Eargos to resolve an issue and enhance my hearing capability considerably. She took the time to help me understand the [Eargo mobile] app and how to further optimize all the new features of the new Neo HiFis!"
—BUTCH Y.
"Megan’s telephone call was exactly on time. She seemed to know the product well, discussed use and maintenance, and answered my questions clearly and patiently. [She] assured me that she was just an email or phone call away should any future issues arise. The Eargo family has a wonderful support system. Thank you!"
—SUSAN M.
