Eargo Sound Match
Congratulations on the purchase of your new Eargo 5/6 hearing aids—the revolutionary hearing devices that are tuned to your hearing needs by you! While you’ll be able to personalize your hearing aids to your unique hearing needs, lifestyle, and sound preferences, they’re designed to be ready to be used right out of the box with 4 preset programs that have been carefully chosen for most listening situations.
There are two methods for changing the program of the Eargo 5/6 hearing aids when they are in your ear:
For users who do not have access to a smartphone or to the Eargo mobile app, a quick double-tap on the fleshy part in front of the ear canal will change the hearing aid program. This method requires each ear to be adjusted separately. A voice indicator will announce which program is active so you have auditory confirmation when your program has changed.
The Eargo mobile app allows users to utilize their smartphone as a remote control. This method discreetly adjusts both hearing aids by tapping on the phone screen, not the ear. The mobile app also allows you to run Sound Match which tunes the hearing aids to your hearing preferences and applies your personal settings to the 4 hearing aid programs.
Eargo Sound Match
The Eargo mobile app utilizes ultrasonic commands to communicate with your hearing aids. This ultra-high-frequency sound signal comes out of the smartphone’s speaker. You do not have to have your charger on hand to use the Eargo mobile app. The app does not use a Bluetooth signal to communicate with the hearing aids when they are in your ears, but if they are in the charger, it will use Bluetooth to update hearing aid software, connect with a replacement device, or download any programming changes sent to you from an Eargo Hearing Professional.
In order for ultraSonic commands to be sent efficiently from the Eargo mobile app to your hearing aids, please follow these instructions:
Obviously, every phone make/model is different, so if you run into persistent issues with your phone or the function of the Eargo mobile app, even after following these tips, please reach out to us for support.