Sound Match: Personalization at your fingertips

Mark using phone in kitchen





We estimate that over 45 million Americans have some form of hearing loss, according to most hearing health experts. Unaddressed hearing loss can increase the risk of cognitive decline, dementia, falls, cardiovascular disease, social isolation, depression, and anxiety, but only 25% of those who could benefit from a hearing aid have ever used them.

Eargo’s Sound Match is a proprietary technology created to personalize your Eargo devices to your unique hearing preferences.

So how does it work?

The entire Sound Match process takes about 10 minutes to complete, in-ear. You’ll hear sounds presented through the left and right devices at different loudness and pitch levels. If you hear the sound tap “Yes” and if you do not hear it, you can tap “replay” to try again, and if you still cannot hear it, you can tap “No.”

Before starting Sound Match, please make sure your hearing devices and charger have at least a 25% charge, (i.e. at least one solid white Hearing Device Indicator Light and one pulsing for each hearing device, and a solid white indicator on an unplugged charger).

Man looking at phone in kitchen

Sound Match uses your results to personalize your Eargo devices to your unique hearing preferences. 

To update your devices with Sound Match personalization, please put them inside the Charger to complete the process. If you decide not to apply the Sound Match results, they will be discarded and your Eargo devices will remain with the programs that are already inside. For devices without previously applied Sound Match results, these will be Preset Programs 1, 2, 3, & 4.

Preset Programs 1, 2, 3, and 4 are Eargo’s factory default choices.

  • Amplification, especially for speech, increases as you go from Preset Program 1 to Preset Program 4. You can apply Sound Tuning on these programs for further changes to volume, treble and bass. You may also select one of these presets as a favorite for each ear, and then add environmental programs (e.g. Restaurant and Phone). These environmental programs will use your selected Favorite Preset as their baseline. For the best and most personalized listening experience, we recommend completing Sound Match, because it’s like tailoring an already well-fitting suit.

After Sound Match has been done, your hearing devices will have a “Normal” program.

  • The Normal program is used as your everyday baseline. When you choose to add any other listening environments you would like to include inside your devices, such as “Restaurant” or “Phone,” they’ll be created using information from the Normal Program. This allows your listening experience to be optimized and personalized for each ear, no matter which environmental programs you choose to use.

The Sound Match breakdown

  • Sound Match appears first during the Onboarding flow after a customer has connected their charger to the app for the very first time
  • Takes ~10 minutes to complete
  • Sound Match personalizes  each device with a Normal Program and up to 3 Environmental programs to accommodate the user’s hearing preferences 
  • User can re-take Sound Match at any time from the Menu or Edit Programs flow in the Mobile App
  • Completed Sound Match results are stored in the Mobile app; up to 3 previous sessions can be retrieved and applied to the app, if desired. Your Personal Hearing Professional will also be able to see your Sound Match results. 

The Sound Match Experience (a.k.a here’s how it looks)

How to find Sound Match when using the app for the first time, when editing programs, and from the app Menu

Sound Match app screenshots from mobile phone
Animated Sound Match app feature flow

If you experience any issues or have questions about Sound Match, the default programs, or anything about the mobile app, please contact us and we’d be happy to help you.